Who this policy applies to
This Privacy Policy applies when you visit the DUA SYSTEMS website, use the Start a Project enquiry form, submit a project enquiry, contact DUA SYSTEMS by email, WhatsApp, or another communication channel, or work with DUA SYSTEMS on a website, e-commerce, automation, AI-assisted, or connected digital-system project.
Because DUA SYSTEMS may work with people in different locations, this notice is written as a general privacy explanation rather than for one specific country. Additional rights or requirements may apply depending on the law that applies to you or to a particular project.
Information you choose to provide
When you use Start a Project, submit a form, or contact DUA SYSTEMS, the information collected may include:
- Your name and business or organisation name, when provided.
- Your email address, phone number, WhatsApp number, or preferred contact method.
- Your answers and details submitted through the Start a Project form, including information about the business need, desired service, timeline, budget range, current tools, workflow, or project goals.
- Messages, files, links, screenshots, documents, or other materials you send for the purpose of discussing or delivering a project.
- Communication history, enquiry summaries, routing information, and project-related records created while responding to your enquiry or providing the service.
Basic technical information may also be generated when you use the website, such as browser type, device type, approximate location derived from an IP address, pages viewed, referral source, and security or error logs.
How the Start a Project form is used
The Start a Project form lets you submit project details or request a consultation so DUA SYSTEMS can understand the business need, review the likely project direction, and decide what follow-up is appropriate.
Information submitted through the form may be stored in the website's enquiry records and sent to DUA SYSTEMS by email so the enquiry can be reviewed and followed up. The form does not make an automated project decision or create a final scope, quotation, or commitment.
- Project scope, feasibility, pricing, timeline, integrations, and responsibilities are confirmed separately if the enquiry moves forward.
- If you request guidance because you are not sure which solution fits, the information you provide is used to understand the situation and prepare an appropriate follow-up.
- Please do not submit passwords, payment-card data, government identification, health information, or other highly sensitive personal information through the enquiry form.
- Project-enquiry information is used for review and related communication and is not sold or rented.
Used to support the work, not to create unrelated profiles
Information may be used to:
- Receive, structure, review, route, and respond to project enquiries.
- Understand the requested website, e-commerce, automation, AI-assisted, or connected-system work.
- Prepare proposals, clarify requirements, schedule discussions, and communicate about a potential or active project.
- Deliver, maintain, support, or improve agreed services.
- Organise project information and preserve relevant business records.
- Operate, troubleshoot, secure, and improve the website, Start a Project form, and enquiry process.
- Meet legal, accounting, fraud-prevention, dispute-resolution, or security obligations where applicable.
Project-enquiry information is not used for unrelated third-party advertising lists and is not sold, rented, or traded.
The reason depends on the interaction
Where applicable law requires a legal basis, information may be processed because you asked DUA SYSTEMS to take steps before entering into an agreement, because processing is needed to perform an agreed service, because there is a legitimate business need to communicate and operate securely, because a legal obligation applies, or because you gave consent for a specific optional activity.
Consent may be withdrawn for future processing where consent is the basis, although this does not affect processing that already occurred lawfully.
Website operation and measurement
The website may use essential cookies or similar local-storage technologies needed for functions such as security, form operation, preferences, or reliable page delivery.
If non-essential analytics or advertising-measurement tools such as Google Analytics, Meta technologies, or similar services are enabled, those providers may process device, browser, page-view, referral, interaction, cookie, or IP-related information according to their own terms and settings. Where required, those non-essential technologies should be activated only after an appropriate cookie choice.
You can use browser controls to delete or block cookies. Blocking essential technologies may affect parts of the site. Analytics or advertising settings should also be managed through any cookie-control panel shown on the website.
No sale of data; limited technical processing
DUA SYSTEMS does not sell, rent, or trade personal information and does not disclose project details to unrelated third parties for their own marketing.
Limited information may be processed by technical service providers that are needed to operate the website or deliver the service—for example website hosting, form and conversational intake, automation or AI processing, email, cloud storage, scheduling, communications, security, analytics, or project tools. The intention is to provide only the information reasonably needed for the relevant function.
Some providers may process information in countries different from your own. Where applicable, the safeguards available depend on the provider, service configuration, contract, and law governing the transfer. DUA SYSTEMS should review material provider changes when they affect how project or visitor information is handled.
Information may also be disclosed when reasonably necessary to comply with law, protect rights or security, investigate misuse, or handle a legal claim.
Kept only while it remains useful or required
Information is retained only for as long as reasonably needed for the enquiry, project-enquiry submission or summary, project discussion, service delivery, support, business records, security, dispute handling, and any applicable legal or accounting requirements.
The appropriate period depends on the type of information and whether the enquiry became an active project. You may request deletion of information that is no longer needed, subject to any legitimate requirement to keep a limited record.
Reasonable safeguards
Reasonable technical and organisational steps are used to protect information from unauthorised access, alteration, disclosure, loss, or misuse. Depending on the system, these may include access limitation, account security, reputable hosting and service providers, backups or secure configurations, and appropriate communication or storage practices.
No website, email system, or internet transmission can be guaranteed to be completely secure. You should use appropriate care when deciding what information to send online.
Access, correction, deletion, and communication preferences
Depending on applicable law, you may be able to ask what personal information is held about you, including information associated with a project enquiry, request a copy, correct inaccurate information, ask for deletion or restriction, object to certain processing, withdraw consent, or request information about how your data is used.
You may also ask DUA SYSTEMS to stop optional marketing messages. Essential project or service communications may still be sent when needed to respond to your request or perform an agreement.
To protect privacy, reasonable information may be requested to confirm identity before completing a request.
This website is intended for business enquiries
The website and services are not directed to children, and DUA SYSTEMS does not knowingly seek personal information from children through project-enquiry forms. If you believe a child has submitted personal information, contact us so the situation can be reviewed.
Updates to this notice
This policy may be updated when website features, the Start a Project experience, technical providers, tools, business practices, or legal requirements change. The updated version will appear on this page with a revised “Last updated” date.
Privacy questions or requests
For a privacy question, access request, correction, deletion request, or concern about information submitted through the website, contact DUA SYSTEMS using the email below.