Using this website
By accessing or using this website, including the Start a Project form, you agree to these Terms & Conditions and to the Privacy Policy. If you do not agree, please do not use the website or submit project information through it.
The website is provided for general information, project enquiries, and communication about DUA SYSTEMS services. It is not a binding offer to provide services at a particular price, deadline, platform, or specification.
Submitting Start a Project information
The Start a Project form allows you to send project information or request a consultation for DUA SYSTEMS to review. The form is intended to collect useful context; it does not itself approve a project, confirm feasibility, or create a binding scope or quotation.
Information submitted through the form may be reviewed before DUA SYSTEMS decides whether to follow up, request more details, discuss scope, or prepare a proposal.
- Final project scope, feasibility, pricing, timeline, integrations, and responsibilities must be confirmed separately in writing.
- Submitting a consultation request does not guarantee that a particular solution, platform, feature, timeline, or result will be recommended or included.
- Do not submit passwords, payment-card information, government IDs, health information, or other highly sensitive data through the general enquiry form.
- You are responsible for ensuring that information you provide about your business, systems, requirements, and permissions is accurate enough for project evaluation.
Websites, e-commerce, automation, AI, and connected systems
DUA SYSTEMS may provide services such as WordPress website design and development, WooCommerce or Salla e-commerce work, workflow automation, WhatsApp or email automation, AI-assisted customer-service flows, integrations, technical configuration, connected-system implementation, and related digital consulting.
The exact deliverables, exclusions, tools, timeline, responsibilities, and commercial terms will be confirmed separately for each accepted project.
The written project scope controls the work
A project begins only after the relevant scope, price, payment arrangement, and start conditions have been accepted in writing. Acceptance may occur through a signed agreement, approved proposal, confirmed quotation, invoice payment, or another clear written confirmation.
Anything not expressly included in the accepted scope is outside the project. Additional pages, products, features, AI behaviour, automation branches, integrations, revisions, content entry, migrations, maintenance, training, or support may require a separate estimate or change approval.
Estimates are based on the information available at the time. A material change in requirements, platform limitations, hidden technical issues, or new dependencies may affect cost or timing.
Timely access, content, decisions, and lawful materials
The client is responsible for providing accurate information, feedback, approvals, content, credentials, access, and decisions reasonably needed to perform the work.
- Provide requested materials and approvals within the agreed timeframe.
- Confirm that supplied text, images, logos, files, data, software, and other materials may lawfully be used.
- Keep independent copies of important content, data, and credentials.
- Review deliverables and report issues within the agreed review period.
- Provide suitable test information or test accounts when a workflow, integration, store, or AI-assisted journey cannot be safely validated with live business data.
- Use completed websites, stores, automations, and AI-assisted systems lawfully and follow the rules of connected platforms and service providers.
Delays caused by missing information, unavailable access, late feedback, or changing decisions may move the delivery schedule.
Project-specific pricing and payment terms
Fees, deposits, instalments, due dates, taxes, currencies, and any refund conditions will be stated in the applicable proposal, quotation, invoice, or agreement.
Work may be paused if an amount is overdue. Final files, deployment, transfer, launch, or ownership rights may be withheld until all due amounts for the relevant work have been paid.
Third-party costs—such as hosting, domains, premium plugins, store apps, software subscriptions, messaging charges, automation executions, AI/API usage, paid services, or platform fees—are separate unless expressly included.
Target dates depend on cooperation and external systems
Any schedule is an estimate unless a written project agreement expressly states otherwise. Timelines may change because of client delays, scope changes, third-party approvals, platform outages, access problems, technical discoveries, or circumstances outside reasonable control.
DUA SYSTEMS will communicate material delays when reasonably possible and may propose a revised schedule.
Platforms and services have their own rules
Projects may depend on third-party products or services such as WordPress, WooCommerce, Salla, Elementor, hosting providers, n8n, Make, email services, WhatsApp-related services, AI/model providers, APIs, analytics tools, plugins, databases, cloud platforms, or other connected systems.
Those services are controlled by their own providers and may change pricing, limits, features, policies, models, APIs, availability, security, or technical behaviour. DUA SYSTEMS is not responsible for a third party's independent decisions, outages, suspensions, data practices, or future changes.
The client is responsible for maintaining required subscriptions, accounts, licences, permissions, and compliance with the third party's terms.
Ownership depends on what was created and what was licensed
The client keeps ownership of materials supplied by the client. DUA SYSTEMS and its licensors keep ownership of pre-existing methods, know-how, templates, reusable components, internal tools, design systems, code libraries, and third-party materials.
Rights in custom final deliverables will be described in the applicable project agreement. Unless otherwise agreed, any transfer or licence of final custom work becomes effective only after full payment.
Third-party software, fonts, plugins, media, APIs, and open-source components remain subject to their original licences and are not transferred as exclusive property.
Project information is handled with discretion
Non-public project information shared for the purpose of evaluating or delivering work will be treated as confidential and used only as reasonably needed for the project, subject to legal, security, and operational requirements.
DUA SYSTEMS does not publish client names, identifying business details, private workflows, or confidential project information without permission. Any public project description should be anonymised or separately approved.
The client should not send secrets, passwords, payment-card information, government IDs, health information, or other highly sensitive personal data through Start a Project, a general enquiry form, or ordinary project messaging.
Changes must be agreed before they become part of the work
Scope changes, additional revisions, new integrations, or altered requirements may require updated pricing and timing. DUA SYSTEMS may pause work while a change is being assessed or while required information, access, approval, or payment is outstanding.
Cancellation rights, notice periods, deposits, completed-work charges, committed third-party costs, and refund treatment will be governed by the applicable proposal, invoice, or agreement. Unless stated otherwise, work already completed and non-recoverable third-party costs remain payable.
Review periods and ongoing support are project-specific
The client should test and review deliverables within the agreed review period. Issues that fall within the accepted scope should be reported with enough detail to reproduce and assess them.
Ongoing maintenance, hosting management, software updates, monitoring, content changes, AI/model changes, platform support, and future compatibility are not included unless stated in writing.
Because websites, stores, automations, and AI-assisted systems depend on browsers, devices, hosting, external APIs, platform permissions, third-party models, software updates, user inputs, and connected services, uninterrupted or error-free operation cannot be guaranteed.
AI-assisted output is probabilistic and may sometimes be incomplete or incorrect. Where an AI-assisted system is included, the agreed workflow, approved source information, guardrails, escalation path, and testing scope determine what DUA SYSTEMS is responsible for implementing; they do not guarantee every future response or third-party model behaviour.
Reasonable limits for digital services
To the maximum extent permitted by applicable law, DUA SYSTEMS is not liable for indirect, incidental, special, consequential, or business-interruption losses, including loss of profit, revenue, opportunity, goodwill, or data, arising from website use, automated or AI-assisted actions, third-party services, or project work.
Where liability cannot lawfully be excluded, the total liability relating to a project will not exceed the amount actually paid to DUA SYSTEMS for the specific service giving rise to the claim, unless a project agreement states a different lawful limit.
Nothing in these terms excludes liability that cannot legally be excluded or limited.
Do not misuse the website
Website content is provided for general information and may be changed without notice. You may not misuse the website or Start a Project form, attempt unauthorised access, interfere with security, submit harmful code or malicious instructions, scrape content in a way that disrupts the service, impersonate another person, or use the website for unlawful activity.
Unless permission is given, website text, graphics, branding, layouts, and original materials may not be copied, republished, sold, or presented as your own.
Personal information
Information submitted through the website, Start a Project form, or during a project is handled according to the DUA SYSTEMS Privacy Policy.
Terms may be updated
These terms may be updated when services, website features, the project enquiry process, technical providers, business practices, or legal requirements change. The updated version will appear on this page with a revised “Last updated” date.
Changes do not automatically rewrite an already accepted project agreement unless the parties agree otherwise or applicable law requires it.
Questions about these terms
For questions about the website, a proposal, an active project, or these Terms & Conditions, contact DUA SYSTEMS using the email below.